Frequently Asked Questions

WILL THERE BE RACE PACKET PICKUP?

Race packets can be picked up at Running Zone (3696 North Wickham Road) Tuesday, 9/8 through Friday, 9/11 from 10:00 AM – 6:30 PM,

or choose to have your race packets shipped to you at no charge.   

 

 

You may have someone else pick up your packet for you, but please don’t pick up a packet for someone else without them asking you to.

If you are going to be picking up packets for 10 or more people, please call Running Zone at 321-751-8890 at least an hour before you plan to arrive, so we can pull them and put them aside for you.

We’ve tried to cover anything and everything elsewhere on this site (please look around), but here are the answers to some of the most Frequently Asked Questions we are asked. Does your question relate to:

REGISTRATION

I’m having trouble registering. I’m getting some sort of error telling me my privacy setting is not allowing me to register and I need to enable cookies. What’s that all about? How do I fix it?

Our registration system requires that your web browser allow “cookies” (at least during the registration process). To enable them, follow the link below, find the web browser and operating system that applies to you, and follow the instructions. This should take care of the problem, but if not, please don’s hesitate to contact us and we will do our best to assist you:

WikiHow.com: How to Enable Cookies in Your Internet Web Browser

Can I pay with a credit/debit card, or do I have to have a PayPal account?

We use PayPal’s merchant services to process our registrations, but you do NOT need to have a PayPal account to register. After completing your registration and clicking the “Pay Online” button, you’ll end up on this screen prompting you to log in to your PayPal account. Simply click the “Pay with Debit or Credit Card” button and you’ll be able to enter your credit card information on the following screen.

Check Out as a Guest

I’m trying to pay with a credit card (not PayPal) and am getting the following error message: “The card you entered cannot be used for this payment. Please use a different credit or debit card.

This message is generated when the card you are using is tied to an existing PayPal account. You either need to log in to your PayPal account and pay with it there, remove the card from your PayPal account and then “Check Out as a Guest” again, or use a different card. More info…

MINIMUM PACE REQUIREMENTS

Is there a minimum pace requirement or a maximum time that I need to finish in?

Officially, no. Non-competitive walkers are welcome at the Turtle Krawl, but ideally, you should be able to keep about a 20 minute per mile (3 mph) pace. If you look at the Past Results, you will see that we typically have a dozen or so participants who take between 1 hour and 1:15 to finish the 3.1 mile course each year, and that is no problem at all. That said, A1A will only be closed from 7:30 until 8:30 AM, so be aware that the road may be open to traffic if you are not able to make it to approximately Mile 2.7 within one hour of the start. The Kids Run also starts in the 8:30-8:45 time frame.

REFUNDS/TRANSFER REQUESTS

Can I get a refund?

Sorry, but all registrations are non-refundable, as explained the terms and conditions you agreed to when you registered. This is standard for all races, sporting events, concerts, etc. Please remember that this is a fundraiser to benefit the volunteer-operated, not-for-profit Sea Turtle Preservation Society. We are sorry that you will not be able to participate in the race for whatever reason but hope you understand that your donation is still very much appreciated.

VIRTUAL RACING/BUYING A SHIRT/MEDAL/PRINT

Is there going to be a live race day in Nance Park?

No, unfortunately, this year the only way to participate in the Turtle Krawl 5K is to participate in our virtual race.  We are doing this for the health and safety of our community.

Can I buy a Turtle Krawl shirt?

We get this question a lot. Surplus shirts will be available for sale at the race for $25 each. After that, the remaining shirts will be reserved for the virtual race. If there are any shirts left over after the virtual race, we will sell them at the STPS Sea Turtle House. To guarantee that you get a shirt, register now.

Can I buy a Finisher Medal?

Optional Finisher Medals are available to those who register and pre-order them while supplies last. Surplus medals will be available for purchase after the race, but we usually run out quickly so you should purchase a medal when you register for the race. 

The Turtle Krawl artwork is awesome! Where can I buy a print?

Prints can be purchased directly from the artist, Mike “Nemo” Nemnich. You can contact him through his website. More information about the Turtle Krawl artwork can be found on the History of the Race page.

RACE PACKET SHIPPING

What if I can’t pick up my race packet at Running Zone?

During registration, you have the option to choose to have your race packet shipped to you at no charge.  We will be shipping those prior to the race start date.

SHIRT EXCHANGES

My shirt doesn’t fit. Can I exchange it for a different size?

Unfortunately, given our limited contacts for the race this year, size exchanges cannot be made.

ANYTHING ELSE?

Have a question that wasn’t answered here?

Send us a message!